"Wanted to extend my personal thanks for your work and dedication in getting us back in production on this EMAG in Plant 4. EMAG said that having Siemens program an encoder to be installed by someone else on an existing motor is not something that is typically done or successful.
It was the Thursday before Easter weekend when the situation started. York Repair was working at a large rubber manufacturing company in Grand Rapids, investigating a failure on a 1250hp DC motor.